Refund and booking policy

Last updated: July 14, 2026

Paid booking is currently paused. This policy describes the booking and refund contract that applies once provider access, all-in pricing, and seller-of-travel readiness gates are complete.

How a booking works

FlightSweeper is a booking intermediary. FinSync LLC, doing business as Raintree Technology and operating FlightSweeper, is the merchant of record for the customer payment collected through Duffel Payments. Checkout shows the exact card-statement descriptor before payment. The single all-in payment includes the airline fare and every mandatory cost shown in the price breakdown. After payment is confirmed, the net proceeds fund the Duffel balance used to pay the airline or travel supplier. The transportation contract remains between you and the airline.

If ticketing fails

If the airline cannot issue the ticket for any reason — supplier failure, price change at issuance, inventory loss, technical error — no completed ticket is issued. FlightSweeper initiates a refund of the full collected amount, including its service fee, to the original payment method automatically. No action is needed on your part. When a credit-card refund is legally due, we submit it within seven business days. Your card issuer may take additional time to post the credit after we submit it.

FlightSweeper service fee

Explorer's service fee is 2% of the airline fare, with a $9 minimum and $29 maximum per booking, and is disclosed in the price breakdown before you authorize payment. A Trip Pass service-fee waiver—or a remaining waiver on an existing legacy Annual Pro account—removes it only while a waiver remains; mandatory supplier and payment costs still apply.

• Refundable when ticketing fails (automatic, see above).
• Refundableif you cancel under FlightSweeper's 24-hour cancellation policy for eligible US itineraries (see below).
• Non-refundable once the airline ticket has been issued and the 24-hour window has elapsed.

24-hour cancellation policy

DOT's airline 24-hour refund or hold rule does not directly require online travel agencies or other third-party agents to offer the same procedure. FlightSweeper voluntarily offers an equivalent cancellation policy: for itineraries that begin or end in the United States, if your flight departs at least seven days from the booking date, you may cancel for a full refund (airline fare and FlightSweeper service fee) within 24 hours of the booking. To request a 24-hour cancellation, use the cancellation control on your trip page or email hello@flightsweeper.com with your confirmation number before the 24-hour window closes. We process the airline-side cancellation and return the eligible amount to the original payment method.

Refunds on the airline ticket itself

After ticket issuance, refundability is governed by the fare rules of the specific ticket you purchased. Many low-cost fares are non-refundable but may be eligible for a future-flight credit subject to the airline's policy. We display the applicable refund and change conditions on the booking screen and keep checkout unavailable if both cannot be shown; the airline's published rules are the authoritative source. We can submit an eligible request and will return funds to the original payment method when a refund is due.

Schedule changes and cancellations by the airline

If the airline cancels your flight or makes a significant schedule change, you may be entitled to a refund, rebooking, or credit under the airline's policy and, for US itineraries, under USDOT regulations. We forward available airline notices to your contact email. To act on a schedule change, reply to the notice or email hello@flightsweeper.com. When you are entitled to a refund on a payment for which FlightSweeper is merchant of record, we return the refundable ticket amount to the original payment method; our service fee is refunded as well when the underlying ticket is fully refunded.

Disputes and chargebacks

Please contact us at hello@flightsweeper.com before initiating a chargeback when practical so we can investigate and work toward resolution. This request does not limit your rights under applicable law or card-network rules. We may provide transaction records to the card issuer when a dispute does not match the booking, payment, cancellation, or refund history.

Contact your card issuer promptly for unauthorized use or a billing error. Nothing in this policy limits a statutory refund right, a valid dispute about an unauthorized or duplicate charge, or a refund due after a cancellation or significant schedule change.

Examples we may document when responding to a dispute include:

• The refreshed all-in total and card-statement descriptor displayed before payment.
• The itinerary, refund/change conditions, and legal acknowledgements accepted at checkout.
• The airline confirmation, ticketing status, cancellation history, and any refund already submitted.

See our Terms of Service for governing law, arbitration, and class-action waiver provisions.

Contact

hello@flightsweeper.com

Seller of travel disclosure

FinSync LLC d/b/a Raintree Technology operates FlightSweeper. Business address: c/o ZenBusiness Inc. (Registered Agent), 2520 Venture Oaks Way, Suite 120, Sacramento, CA 95833. Business phone: (650) 442-7029. Email: legal@raintree.technology. FinSync LLC is registered as a California Seller of Travel (CST 2172984-70), valid from July 15, 2026 through July 14, 2027. Registration as a seller of travel does not constitute approval by the State of California. This transaction is covered by the California Travel Consumer Restitution Fund (TCRF) if FinSync LLC was registered and participating in the TCRF at the time of sale and the passenger is located in California at the time of payment. Eligible passengers may file a TCRF claim if owed a refund of more than $50 for transportation or travel services that FinSync LLC failed to forward to a proper provider or failed to refund when required. The maximum TCRF payment to any one passenger is the total amount paid on behalf of the passenger, up to $15,000. A claim must be submitted within 12 months after the scheduled completion date of travel and include sufficient documentation and a $35 processing fee. Claim forms are available from the Travel Consumer Restitution Corporation at 13 Dean Way, Chico, CA 95926, (530) 809-4220, or www.tcrcinfo.org. Transactions purchased from outside California are not covered by the TCRF. FinSync LLC has claimed the California credit-card trust account and bond exemption described in Business and Professions Code section 17550.15(j): passenger payments are made by credit card, and air-transportation charges are processed by the carrier or travel-service provider through the Duffel-supported payment flow rather than deposited, negotiated, factored, or credited to an account controlled by FinSync LLC. Upon cancellation of transportation or travel services, where the passenger is not at fault and has not canceled in violation of clearly disclosed and agreed terms, sums paid to FinSync LLC for services not provided will be promptly paid to the passenger unless the passenger advises otherwise in writing after cancellation.