Refund and booking policy
Last updated: May 20, 2026
How a booking works
FlightSweeper is a booking intermediary. We do not custody passenger airfare funds. When you pay, two things happen: (1) the airline fare is processed through the Duffel-supported payment flow that routes funds to the airline/supplier (the travel supplier is the merchant of record for the fare), and (2) we separately charge our FlightSweeper service fee. The transportation contract is between you and the airline.
If ticketing fails
If the airline cannot issue the ticket for any reason — supplier failure, price change at issuance, inventory loss, technical error — no completed ticket is issued. Any airline/supplier fare authorization is released or refunded by the payment processor/supplier according to their rules, and the FlightSweeper service fee (if charged) is refunded to your original payment method automatically. No action is needed on your part. Most refunds appear within 5–10 business days, depending on your card issuer.
FlightSweeper service fee
Our service fee is disclosed in the price breakdown before you authorize payment. For non-Pro bookings, it currently scales with fare size and is capped. Pro subscribers do not pay the service fee on bookings made during an active subscription.
- Refundable when ticketing fails (automatic, see above).
- Refundable if you cancel under the US Department of Transportation 24-hour rule (see below).
- Non-refundable once the airline ticket has been issued and the 24-hour window has elapsed.
US Department of Transportation 24-hour rule
For itineraries that begin or end in the United States, if your flight departs at least seven days from the booking date, you may cancel for a full refund (airline fare and FlightSweeper service fee) within 24 hours of the booking. To request a 24-hour cancellation, email hello@flightsweeper.com with your confirmation number before the 24-hour window closes. We process the airline-side cancellation and the refund of our fee.
Refunds on the airline ticket itself
After ticket issuance, refundability is governed by the fare rules of the specific ticket you purchased. Many low-cost fares are non-refundable but may be eligible for a future-flight credit subject to the airline's policy. We display the relevant fare rules on the booking screen; the airline's published rules are the authoritative source. We can help facilitate a refund request, but the final decision rests with the airline.
Schedule changes and cancellations by the airline
If the airline cancels your flight or makes a significant schedule change, you may be entitled to a refund, rebooking, or credit under the airline's policy and, for US itineraries, under USDOT regulations. We forward airline notices to your contact email. To act on a schedule change, reply to the notice or email hello@flightsweeper.com. When you are entitled to a refund under USDOT rules, the airline must refund the airline fare; our service fee is refunded as well when the underlying ticket is fully refunded.
Disputes
Please contact us before initiating a chargeback so we can investigate. See our Terms of Service for governing law, arbitration, and class-action waiver provisions.